Update - Sunday July 27th 2008
Some help/resources links about the xbox live chat issue:
Microsoft: Connection tests: NAT
TeamXbox Forum: Can’t Play With Friends on Xbox Live
Update - Sunday July 20th 2008
On June 20th, exactly a month back, i wrote an e-mail to Microsoft Live Support team asking for help on this issue.
So many of you have gone through this and seeing my incoming stats to this entry is just very worrying.
After explaining the problem with as many details as possible, giving them the link to this entry and pointing out to your comments, i kind of expected them to send me a nice answer that would help us fix this issue.
Instead, i got this:
Dear Customer,
Thank you for your email. In order to respond effectively to your email we need to investigate further. Therefore please contact the Xbox Customer Support team .
Kind Regards,
<Lily
Xbox Support
www.xbox.com/support/contact/
Ummm…pardon me,miss Lily, but didn’t i just contacted the support team? Aren’t you supposed to assign this to someone in your team and have an answer sent to me about the issue’s status?
See, i do service desk and i wouldn’t dare sending this confusing e-mail to my customers.
Are you looking into my issue or why are you asking me to contact the Support team when i just did it?
Thanks anyway dear. I will contact you again if that’s how things work.
Recap: My e-mail to Microsoft Xbox support was unsuccessful even though i gave them the best possible reason to look into this: It’s paying customers.
Maybe if i try again it’ll work.
If any of you have contacted the Support for this matter, please let us know what their answer was? Is there any fix for the connection besides the fix i posted below last year?
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